Frequently Asked Questions
Generally, the first few things to do is to Puppyproof your home a bit, next purchase its food, bowls, toys and a cage for it to sleep in, etc. The food and all these product recommendations can be found here on the Puppy Products page. Also, please contact us anytime with any questions you may have along the way!
To ensure your satisfaction, we offer a 72-hour (three-day) grace period from the time you take your puppy home. If you aren’t satisfied within this period, you may arrange to return the puppy to our kennels. We will then process a refund for you, subtracting only the initial reservation/deposit amount.
If you find yourself needing to rehome an older puppy or dog in the future, we are here to support you. We can connect you with interested customers, who may be eager to welcome an older puppy or dog into their homes.
We do try to ensure that you purchase a healthy Puppy from us! However if in case your puppy is found to have major genetic health issues, as diagnosed by a licensed veterinarian with-in 1 year of purchase. We will either exchange your puppy for one of equal value or refund of up to half of the original puppy price (your choice). There are however no guarantees against accidents on your part.
We also try to make right any minor issues found that may have come with your puppy when you purchased it.
Yes, we sometimes do offer discounts. Usually after our puppies are 9 to 10 weeks old, we are a bit more flexible on our pricing. You are also welcome to send us an offer, and we will certainly consider that as well!
We allow only those seriously interested in a puppy and have already placed a deposit (Or former customer) to visit our nursery and the see puppys’ parents, please remember it places stress on our mothers to have strangers come in a look at and handle their new-born.
We do our best to ensure that all our dogs receive appropriate care according to the AKC Care and Conditions of Dog Policy so we would like to limit outside traffic through our kennels as much as we can to help minimize the potential of someone unintentionally tracking in diseases (like parvo, giardia, etc)
Thank-you for your understanding!
If, per chance, something should happen to your puppy when you have a deposit placed on it. We would let you pick another available puppy, or you can use it to reserve a future puppy for upcoming litters or simply have it refunded.
If, however, you default and never pick up your puppy, your deposit will then be used to help locate a new home for the puppy. We do try to be reasonable and make allowances or give refunds for circumstances beyond your control.
You always have the opportunity to drive in – or fly to either of our closest airports; Lexington, KY (LEX) (75 miles) or at Louisville, KY (SDF) (110 miles) You would need a soft sided Puppy Travel Carrier” to take the puppy into the cabin with you. Usually the puppy ticket is only around $125 extra.
You will normally get a bag of its puppy food, its vaccine and dewormings record and any related registration paperwork. More details can be found on the puppies page what is all included.
Before proceeding, ensure you’ve reviewed our policies on the Puppy Policy page. Once you’ve done that, you can locate the “Reservation” button on your chosen puppy’s page to place your deposit.
The remaining balance for your puppy, minus the deposit, will be due at the time of pickup. After placing your deposit, you’ll receive an email confirmation of your reservation. If you have any further questions or require clarification on any aspect, please don’t hesitate to reach out to us!